Upon paying our full fee upfront, we will provide you with a detailed receipt. Submit this receipt with the reimbursement claim form you get from your insurance company. Claim forms are typically found in your account on the insurance company’s website. We are considered an out-of-network provider.
If you plan to file for reimbursement, call your provider before scheduling your first appointment with The Counseling Center. This way, you can determine your carrier’s policy on covering counseling sessions. On the back of your benefits card is the number to call for information.
For counseling to be effective, you must feel free to disclose difficult and sometimes painful information. If a counselor is part of an insurance network, that provider is obligated to share all details with representatives of the insurance company when requested. Protecting your confidentiality is one of the primary reasons we choose to remain out-of-network.
You and your provider will come together to tailor a plan for your life and situation. However, when a provider is part of a managed care network, the provider will only pay for specific diagnoses. They dictate the length and type of treatment covered. As a result, the experience is less personal and more generic.
Insurance companies often want to control the therapy process completely. In this scenario, they will dictate the specific treatment plan that your counselor is to follow for a given diagnosis. However, counseling is highly personalized, and there is no “one size fits all” approach. It is very subjective, and insurance company interference can hurt the process more than help.
Likewise, most plans only allow for a certain number of sessions. Your benefits provider will determine when it is time to terminate treatment regardless of whether or not you finished the process.
By remaining an out-of-network therapy practice, The Counseling Center is not obligated to share any information with any insurance company. Should you choose to file for reimbursement through your insurance, The Counseling Center must only provide an official diagnosis code (such as “F10.20 Alcohol dependence, uncomplicated”). We are not obligated to, nor do we share any other information regarding your care.