New Client FAQs

New Client FAQs

How Do I Schedule An Appointment?

Scheduling an appointment is simple. There are two ways to make an appointment with The Counseling Center.  You can schedule by telephone or online using the secure Client Portal. To schedule by phone, call 317-754-0808. To schedule online, click any of the “Make Appointment” buttons throughout the site, or click the Client Portal button on the upper right-hand side of your screen.

What happens after I schedule my appointment?

After your appointment has been confirmed by The Counseling Center, you will receive an email with instructions on how to access the Client Portal. Once inside the portal, you will find all of the forms that need to be reviewed and signed prior to your first session.

I never received the Scheduling Portal invitation email.  What should I do?

First, check your SPAM folder. It is possible that your email program mislabeled the email as SPAM. If you are still unable to locate it, please contact The Counseling Center at (317) 754-0808 or at

What else can I do with the Client Portal?

The Client Portal is a HIPAA compliant method of communication between you and your counselor. You will receive copies of invoices and SuperBills in the Client Portal. Additionally, your counselor can send documents to you, and you can upload documents to share with him.

Can you bill my insurance?

The Counseling Center is in-network with most major insurance carriers. Click here to learn more about our rates and insurance policy.

What happens during the first session?

The first session is an opportunity for you and your counselor to get to know one another and build rapport.  Your counselor will ask about your reasons for seeking treatment, your goals for therapy, and any prior experience working with a counselor.  Your counselor may use a formal interview technique that involves asking specific questions about your symptoms, family history, and thoughts of hurting yourself or others. The session is also an opportunity for you to ask questions about your counselor’s education, training, or theoretical orientation.  You and the counselor will decide on how frequently to meet (usually once per week).